What are your processing and shipping times?

We typically ask that you allow 4-6 working days processing time and 10-15 working days shipping time. We try to fulfil orders the following day and shipping can often be much quicker than 10-15 days but we like to play it safe and ask that you allow the above timelines, especially if you’re hoping to receive your order by a specific date.

Can I return my order?

We can definitely accept your returns. If you want to return your order just email us at info@bougie.store and check out our Refund Policy for more info.

Can I cancel my order?

We are totally cool if you want to cancel your order. Just reach out to us before you receive your shipping confirmation. Once the order is shipped we need to wait for it to reach you and treat it as a return.

Tracking page says ‘Order Not Found’?

Rest assured once the shipping confirmation goes out the order is definitely shipping. Due to the various shipping companies we use sometimes there can be a little miscommunication between the package and our website. If you notice any issues with the tracking please go to www.ordertracker.com and enter your shipping number. If that doesn’t work then please reach out to us at info@bougie.store

What if my order arrives damaged?

If your order arrives damaged or broken please email us at info@bougie.store. We can take a look and organise you a replacement.

Got another question?

Head over to our contact page and flick us an email. We are more than happy to help.